Your privacy is important to us. This commitment to protecting your personal data explains what personal data TNT Computers SRL collects from you through your interactions with our products and services, how we use this data, and for what purposes.
TNT Computers SRL offers a wide range of products, from software and hardware to smart technology solutions, maintenance services, and websites.
TNT Computers SRL collects your data to operate efficiently and provide you with the best experiences related to our products and services. By using the TNT Computers SRL websites and services, you agree that TNT Computers SRL may collect and process personal information in accordance with this privacy policy.
You can make choices regarding the data we collect. When you are asked to provide personal data, you may refuse. However, if you choose not to provide data necessary to deliver a product or feature/service, you may not be able to use that product or service. From the data we collect, we may provide information tailored to user preferences. We analyze user preferences to improve our services.
Any information you provide will be considered your explicit consent for TNT Computers SRL to use your personal data in accordance with the purposes described below.
The data we collect may include:
Name and contact information: We collect your full name, email address, postal address, phone number, and other similar contact information.
Credentials: We collect passwords, password hints, and similar security information used for authentication and access to TNT Computers SRL accounts.
Content: We collect the information you provide and the content of messages you send us, such as feedback or product/service reviews, questions, and information sent to our customer support. When you contact us for support, phone conversations or chat sessions with our representatives may be monitored and recorded.
TNT Computers SRL uses the data we collect for three main purposes:
To operate our business and provide the products and services we offer (including improving and personalizing them)
To send communications, including promotional communications and personalized offers
To display advertising
TNT Computers SRL will not disclose your data to any third party (personal or optional information) without your consent, except when required by law or necessary to protect the rights or property of TNT Computers SRL.
For these purposes, we combine the data we collect to provide you with a more optimized, consistent, and personalized experience.
Providing products: We use data to conduct transactions with you and deliver our products. Many products include personalized features and recommendations that enhance your productivity and enjoyment and automatically adapt the product experience based on the data we have about your activities, interests, and location.
Customer support: We use data to diagnose service and product issues, repair customer devices, and provide other customer relations and support services.
Product activation: We use data—such as device and application type, location, unique device identifiers, and network/subscription identifiers—to activate software and devices that require activation.
Product improvement: We use data to continuously improve our products, including adding new features.
Security, safety, and dispute resolution: We use data to protect the security of our products and customers, detect and prevent fraud, verify the validity of software licenses purchased through TNT Computers SRL, resolve requests, and enforce agreements.
Business activities: We use data to develop aggregate analytics and business intelligence procedures to help us operate, protect, make informed decisions, and report on business performance.
Communications: We use data to provide and personalize communications. For example, we may contact you via phone, email, or other means to inform you when a subscription/contract ends, discuss licensing accounts, provide repair or service updates, offer our products and services, invite you to participate in a survey, or notify you of actions required to keep your account active.
You can also subscribe via email and choose whether to receive communications from TNT Computers SRL by email, mail, and/or phone.
We use the data collected through interactions with you, some of our products, and third-party web properties to display advertising. Ads you see may be selected based on the data we process about you, such as interests, preferences, location, product usage, search queries, or content you view. Ads may also be selected using other information we have learned about you over time using demographic data, location data, search queries, interests and preferences, usage data from our products and websites, and partner sites and apps.
We share your personal data with your consent or when necessary to complete a transaction or deliver a product you requested. For example, we share content with third parties when you instruct us to do so, and we share payment data with banks and other entities processing transactions or providing financial services, including fraud prevention.
TNT Computers SRL is committed to protecting the security of your personal data. We use a variety of technologies and security procedures to protect your personal data from unauthorized access, use, or disclosure.
TNT Computers SRL retains personal data as long as necessary to provide products, complete transactions you requested, or for other essential purposes such as legal compliance, dispute resolution, and enforcing agreements.
We may use Google as a third-party provider to serve TNT Computers SRL ads on other websites. Google uses a “DART cookie” to show ads to users based on visits to participating websites. As a result, some ads you see online may be based on your visit to our site. You can opt out of this program (Google Analytics for Display Advertising) and customize Google Display Network ads via the Google Ads Settings page.
We may occasionally use a third-party agent to analyze statistical and aggregate data about our website content. This information does not include personally identifiable information and is used to improve the functionality of our websites and apps for a better user experience. Third parties may use cookies and/or pixel tags for this purpose. Although these third-party cookies will not collect your personal information, TNT Computers SRL does not have access to these cookies and is not responsible for them.
We reserve the right to make changes to this Privacy Policy at any time from the date of publication. By continuing to use TNT Computers SRL services and software, you agree to these changes and to the updated Privacy Policy.
In accordance with Law no. 677/2001 on the protection of individuals regarding the processing of personal data and the free movement of such data, amended and completed, and Law no. 506/2004 on personal data processing and privacy protection in electronic communications, as well as the new General Data Protection Regulation (GDPR, effective 25 May 2018), we are obliged to maintain confidentiality and securely process personal data you provide in connection with TNT Computers SRL products and services.
If you have a technical or support question, visit http://www.tntcomputers.ro/suport/ to be assisted by a colleague.
If you have a privacy issue, complaint, or question for the data protection officer (DPO) of TNT Computers SRL, please contact us at dpo@tntcomputers.ro. We will respond within 30 days.
When a customer interacts with, purchases, uses, or subscribes to TNT Computers SRL software/hardware products or receives support, we collect data to provide the service, deliver the best product experiences, and communicate with the customer.
Examples:
When a customer engages with a TNT Computers SRL sales representative, we collect the customer’s name and contact information along with information about the customer’s organization to support that engagement.
When a customer interacts with a TNT Computers SRL support professional, we collect device and usage data or error reports to diagnose and resolve issues.
When a customer receives communications through a newsletter campaign, we use data to personalize the content of the communication.
If you have questions, comments, or complaints about this privacy policy or our practices, contact us at dpo@tntcomputers.ro.
This Privacy Policy applies exclusively to TNT Computers SRL products and services.
