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Infokiosk

Infokiosk

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The InfoKiosk solution is designed for all public institutions, providing citizens with easy access to services via a touch-screen system

InfoKiosk

At city halls, InfoKiosks enhance service efficiency and transparency, reduce waiting times, and provide citizens with a convenient way to access information and perform administrative tasks.

Pay taxes and fees

Citizens can pay local taxes and fees, such as property taxes, vehicle taxes, and other financial obligations, at the InfoKiosk.

Tax certificate issuance

Allows users to perform certain operations without staff intervention, such as generating and issuing tax certificates.

Certificate issuance

Allows the online issuance of certificates, giving citizens quick and easy access to the necessary documents without the need to visit the counter in person.

Feedback

Citizens can provide real-time feedback on their experience at the city hall, thus contributing to the continuous improvement of services offered.

Queue ticket issuance

The InfoKiosk allows citizens to register in the system and wait to be called to the counter, thereby reducing waiting times and improving the organization of the flow of people.

Access to public information

Provides access to information about services, schedules, locations, events, and other relevant data for citizens.

infokiosk mockup

smart city/smart village

InfoKiosk system benefits include:

    • Streamlined administrative processes: Reduces waiting times and crowding at counters by automating basic services.

    • 24/7 accessibility: Citizens can access information and services outside city hall working hours.

    • Convenience: Allows users to perform various operations, such as paying taxes or obtaining certificates, quickly and easily.

    • Cost reduction: Minimizes the need for additional staff for repetitive and administrative tasks.

    • Transparency: Provides immediate access to public information and the status of submitted requests, contributing to greater transparency in local administration.

    • Real-time feedback: Citizens can provide instant feedback, helping to continuously improve services.

    • Accessibility for people with disabilities: Interfaces are often adapted for use by individuals with various disabilities, ensuring equal access to information and services.

    • Security: Ensures safe transactions and operations through advanced encryption and authentication technologies.

    The main objectives of this system proposed for implementation in public institutions are:

    • Reducing citizen waiting times.

    • Facilitating access to public information and services.

    • Automating repetitive and administrative processes.

    • Increasing transparency and citizen satisfaction.

    Results and benefits

    After implementing the InfoKiosk system, city halls that adopted this solution observed significant improvements:

    • Reduced waiting times: The average waiting time for citizens decreased by approximately 40%, thanks to the ability to access and use services directly from the InfoKiosks.

    • Process efficiency: Service automation allowed city hall staff to focus on more complex tasks, reducing repetitive and administrative work.

    • Improved accessibility: Citizens could access information and services even outside working hours, increasing satisfaction and positive perception of the city hall.

    • Transparency and trust: Real-time access to information and the ability to track request status increased transparency and strengthened citizens’ trust in local administration.

    • Positive feedback: The majority of users provided positive feedback.